It's good to know that when your precious baby's crib, the one you picked out with lots of arguing love, is recalled, you can count on the big baby chain store to help you out. Because they know how hard it is on you. They know what it's like to have a child. That's their business, after all.
It's good to know they've got your back when one of the lines they carry recalls cribs multiple times. "Just bring in the reciept for your new crib and the voucher and we'll reimburse you," they say. Great! Thanks, Babies 'R' Us, for really caring about us: your customer and my baby.
It's good to know they realize what it's like for a mom to plan her entire day around naptimes and a single errand. Hello, they are called Babies 'R' Us for a reason.
So, I happily showered instead of running this morning and got things ready to go get the money back for the crap crib they sold us. Armed with my receipt and the original order form of the second crib, I stood in line holding a squirming toddler (and trying to teach him to say fan over and over and over again) for 20 minutes.
My fault. I didn't think the line would be so long, so I didn't put him in the stroller.
I felt confident about this transaction even though past attempts to return merchandise here has been followed by me cussing at the cashier and storming out less than successful. But, "Just bring in the receipt and the voucher" was still ringing in my ears.
Unfortunately, someone forgot to tell the voucher mantra to the woman who actually works at the cash register.
"Um. Do you have the sheet from when you picked up the crib?"
The hairs on the back of my neck stood up like Kate's pin cushion 'do. "What? I don't know. I have the receipt." I jabbed my finger at the three receipts and two sheets that had been waiting patiently in a safe place for this day.
"Doesn't matter. You need the proof of pick-up."
My nostrils flared and my blood pressure spiked. "But, that doesn't make any sense. I have the reciept that shows I paid for it."
She shrugged. "Well, we can't look it up without it."
"What? Again, I have the receipt here with the actual order form."
She shrugged.
Began cussing and storming out here. (I got some pretty awesome looks from other parents who were holding their children. But, I was so mad, I felt hot angry tears about to burst out of my eyes like lasers.)
So, I know I should've gone back in and asked to speak with a manager, but I was so worked up, I was afraid I would embarrass myself and scar my son for life. I could feel what was on the tip of my tongue and I didn't want to let it out.
But why does it have to be so hard to get my money back for something that is not my fault? Why, Babies 'R' Us? I thought you cared about babies. We're in a recession, here. Did you know that? I can't afford to buy TWO effing cribs from you! I want my money back!
See you on Tuesday.
To be continued...







